Acquisitions, 68, 103

Adaptability to change, 147

survey, 148

Alignment of purpose and

values, 66

Apple Mac launch, 129

Attachments, 93

Awareness, 44

Behaviours, changing, 124

Beliefs, 60

Body Shop, 57

Branding, 136, 167, 169

Branding change, 64

Burning platform, 63

Call centres, 40, 63, 76, 120

Carers, 97, 131

Ceremony, 16, 102, 168, 173

Certainty, 24, 29–52

Champions, 134, 137, 167, 170

Change

as the norm, 158

champions, 134, 167, 170

heroes of, 14

implementing, 161–78

leadership, 189

lifecycle, 106, 161

phases of, 161

preparing for, 139–59

responses to, 162

Change effectiveness

survey, 176

Coaching, 124, 183

Collins, James, 60, 67, 157

Committing, 49

Communication, 39, 40, 122,

156, 167, 169

email, 40

one-way, 86

peers, 47

timing, 41

two-way, 86

Computer Aided Design (CAD), 121

Confirmation, 132

Connection, 24, 93–112

altering, 98

Connection continuum, 95

Conner, Daryl, 42

Consensus, 184

Construction industry, 83

Consultation, 167, 171

Continuum of leader behaviour, 85

Control, 24, 71–92

Core ideology, 60

Corporate Social Responsibility (CSR), 57

Crazy time, 31

Cult-like culture, 67

Culture of learning, 156

Deadlines, 55, 125

Decision, 132

Degree of difficulty, 140

survey, 141

Dinner Ladies, 79

Direction, 53

Disconnection, 98

Early Adopters, 17, 131

Five Forces of Change 194

Early Majority, 131

Educating leaders, 155

Emotional intelligence, 115

Empowerment, 88, 158, 182

Engagement events, 167, 172

Entrepreneurial organisations, 158

Expectations, 119

Exploring, 47

Failure, 115

Fashion industry, 133

Fear of failure, 119

Financial services, 40, 68, 103

Five forces of change, 22

Four change archetypes, 96

Ghandi, Mahatma, 15

Goals, 119

Gore, Bill, 73

Gore-Tex, 73

Gossip, 44

Government agency, 48

Heroes of change, 124

Herzberg, 22

Hitchhiker’s Guide to the Galaxy, 74

Honesty, 171

Implementation, 132, 161–78

tools and techniques, 166

Implementers, 97, 131

Incentive systems, 100

Incompetence, 115

Influence, leadership, 136

information technology, 118

Information technology, 13, 48, 79

Innovation, 131

Innovators, 17, 131

Integrity, 181

Internet, 133

Involve, 88

Jamie’s School Dinners, 15, 134

Kennedy, President John F, 56

King, Martin Luther, 16

Knowledge, 132

Laggards, 131

Late Majority, 131

Leaders

educating, 155

Leadership characteristics, 37, 179–89